Refund Policy for Dimehoops Programs

DimeHoops Basketball reserves the right to cancel or alter the program(s) offered. If a program is cancelled, we will provide a complete refund to anyone who paid for that program.

If you are wanting to cancel your registration or withdraw from one of our programs, the refund of the registration fee will be subject to the following conditions: a 10% administrative fee, a prorated adjustment based on the portion of the season that has elapsed, and the deduction of any unrecoverable costs incurred by DimeHoops Basketball.

To apply for a refund, kindly send an email at admin@dimehoops.ca. Please note, all refunds (if granted) will be processed in 7 to 10 business days.

Parents/players may apply for a full or partial refund of registration up until the start of the second session of the program. Unfortunately, requests made after the second session will not be eligible for any refund, unless citing extraordinary circumstances. Such requests must be made in writing to DimeHoops Basketball who will consider such requests on an individual basis and are still subject to the conditions mentioned above.

In a circumstance in which the weather or events outside of our control causes a class or game cancellations, there will be no refund granted. Additionally, no refunds will be given for loss of membership privileges due to breach of our Code of Conduct or Terms and Conditions.

By completing the registration for my athlete, I acknowledge that I have read, understood, and agreed to the terms outlined in the Refund Policy above, and recognize that I am waiving certain legal rights on behalf of both myself and the Athlete.